Delivery Information
How much is Delivery?
Free UK mainland delivery on all orders over £70.
We try to keep our delivery rates as simple as possible.
Additional charges or restrictions may apply to the following areas:
Scottish Highlands
Isle of Wight
Customers in these areas should contact us directly so we can advise and offer the best service possible.
How Quickly are Products Delivered?
We deliver only on working weekdays (no weekends or Bank Holidays).
Dispatch times depend on stock availability and delivery location.
If delivery is delayed beyond the estimated period, a sales team member will contact you within 24 working hours of your order being placed.
Special notes:
Some products, like hot water cylinders, are sent directly from the manufacturer and take 3–5 days for delivery.
Delivery lead times are approximate.
We are not liable for any failed or delayed deliveries.
Do not schedule an installer until you have received and checked your goods.
Boilers n Bits is not responsible for any costs incurred due to:
Late or failed deliveries
Goods not being checked before arranging an installer
Urgent Orders:
Please contact us to perform a stock check and confirm delivery lead times for your area.
How are the Goods Delivered?
Small Items (Parcels & Bags)
Dispatched via a recorded courier service.
Delivery can happen any time up to 6 PM.
No specific time slots or guaranteed delivery times.
Orders are trackable. Please contact us if your item is delayed.
Large Items (Boilers, Radiators, Hot Water Cylinders)
Delivered by lorry.
Ensure access is clear for large deliveries (doorways, paths, driveways).
Drivers are insured only to deliver to the threshold of your property.
Customers must handle goods inside their premises.
Heavy and bulky items often require two-person handling.
Drivers may assist, but customers are responsible for safe storage and movement.
Important:
Dispose of packaging safely and consider the environment.
Where do you Deliver?
We deliver primarily to:
UK Mainland (including Isle of Wight)
We do not deliver to:
PO Box addresses
Scottish Islands
Channel Islands
Northern Ireland
Any country outside of the UK
Scottish Highlands:
Some items may incur additional carriage fees and longer lead times.
Contact us before ordering for accurate quotes.
Important Delivery Conditions:
We do not permit collections via overseas couriers or agencies.
For boilers and expensive appliances, shipping is only to the registered cardholder’s address to prevent fraud.
All orders are reviewed and inspected by staff.
We reserve the right to cancel and refund orders that do not meet our delivery rules.
In special circumstances, an alternate delivery address may be approved at our discretion.
Orders to an alternative address must be placed online.